Lots of small businesses use someone in-house for their social media needs and it turns into a “blind leading the blind” scenario. Just because the girl at the front desk has the newest iPhone, does not mean she can take great pictures or post engaging content. There’s nothing wrong with using someone in-house to manage your company’s social media pages, but before you ask someone to do it, there are some things you should consider. An awesome social media manager will possess each of these skills and know how to truly engage your target audience which is the goal of social media. So before assigning the task to someone in-house, ask yourself these questions or make this checklist a part of your hiring plan:
- Does your potential social media manager understand your business and know how to use a consist “voice” when it comes to posting content? Is their “voice” appropriate for your company and your target audience?
- Does this person have excellent writing skills? You want to make sure anything you’re posting on social media is an example of your best work. Typos and grammatical errors are simply unacceptable from someone that is acting as the “voice” of your company.
- Is this person knowledgeable of industry trends, pop culture, local events and holidays? You want your social media manager to relate to your target audience – they might be an expert in your business but if they can’t make a connection between what your business does and what consumers want to hear about you’re in trouble. Your social media manager doesn’t have to be young, but someone who’s well connected and knows how to use trending topics is a must.
- Does your potential social media manager have a new smart phone that’s capable of taking great photos? If not, consider supplying this. Photos are essential for social media and you need to make sure the person you’re entrusting your social media with knows how to take good pictures. Again, anything you’re posting online is a reflection of your company. Make sure the person who’s posting is capable of posting top-notch photos.
- Does this person know how to use apps like PicMonkey or Canva for creating social media graphics? If the answer is no, you’re dealing with an amateur. Sit down and review the apps together and get a better idea of your potential smm’s capabilities. Do they have an eye for detail? Are they able to create visually appealing graphics, headers etc?
- Is this person good at managing their time? Do they know how to schedule posts ahead of time? Social media can become a distraction if it’s not managed wisely. You want to make sure your smm is capable of scheduling posts ahead of time and staying productive. You also want to be sure this person will be attentive and quick to respond to comments and messages when necessary.
- Does this person have any experience with social media ads? Facebook, Twitter and Pinterest all offer affordable ways to advertise and promote events. If you want to take advantage of ads make sure your smm knows how to run a successful campaign – or is willing to learn. There’s nothing wrong with learning as you go, but makes sure whoever you’ve trusted with your social media is honest enough to admit when they need help or additional training. There are countless tutorials and webinars that can help you learn about ads, graphics and other features. Another way to learn is to follow social media blogs that share tips, best practices and more!
If you don’t feel confident using someone in-house for your social media you’re not alone. Many businesses these days are hiring marketing firms to manage their social media for them, but some come at a steep price. If price is an issue, look for a freelancer or someone that’s just starting out in the marketing business. If you’d like more information or pricing info for HighleyDesigned Marketing & Creative, I’m happy to set up a FREE 20 minute consultation. Use the contact form on my “About” page.