What We Can All Learn From Hess Toy Truck’s Holiday Marketing Campaign

We can all learn from Hess Toy Truck's holiday marketing campaign!

Every year my nephews beg for the new Hess Toy Truck for Christmas. They see the commercials on TV and can tell me exactly what the newest truck is capable of; what kind of gadgets it has and how many lights or sirens it comes with.

This year, I was unable to purchase the trucks at a local Hess gas station because here in the Northeast, all of the Hess stations have turned to Speedway stations. That said, I had to go online to order the trucks.

Hess has done a remarkable job of making the transition from in-store to online purchasing easy and I was impressed with their marketing strategy this year for a handful of reasons. What they did isn’t rocket science, but they executed a highly successful campaign we can all learn a thing or two from.

  1. They started marketing early. 
    By Thanksgiving I began seeing commercials on all kid and friendly – family TV stations. I also heard the jingle on the radio. My nephews were already getting psyched for this year’s toy and could tell me it was a red fire truck that came with a little fire rescue vehicle.
  2. They knew their audience.
    Hess carefully selected their audience – kids and parents. I didn’t see the commercials on MTV when I was watching Teen Mom or The Challenge, (my guilty pleasure is trashy reality TV…) but I did see the commercials on Fox News Channel, ABC Family etc. The commercial had a catchy jingle both kids and parents would end up humming all day long (the get this out of my head kind of jingle), and it featured happy kids playing with the trucks, making all 4-10 year old boys jealous.
  3. They made it easy.
    I do almost all of my holiday shopping online, but a lot of people still prefer to do things the good old fashioned way. The Hess Toy Truck commercial clearly outlined the only way to purchase this year was to go to HessToyTruck.com. (Notice they kept the URL simple too.) By keeping it simple and giving clear instructions they made even the “I’m nervous to shop online” customer the confidence to go online and order. The website was easy to use when you got there and you didn’t have to click around or search to find your product, you simply added the truck to your cart and went through the checkout process.
  4. They had great follow up.
    As soon as I ordered my trucks I got an email confirmation and various follow up emails about the shipping status. The trucks came in just a few days time and the shipping was free which was great. One of the biggest things marketers forget about is follow up. When’s the last time you sent someone an email just to see how they liked your eBook or if they had given any thought to your proposal? Or sent an email to remind people to follow you on Twitter, FB or Instagram?
  5. They went social.
    The thing that impressed me most with Hess Toy Truck was the email I got (timed perfectly) on Christmas Eve. It simply said:
    Hess Toy Truck can teach us all a lesson or two about holiday marketing!
    Not only did they send a friendly follow up email, they asked customers to use hashtag #2015HessToyTruck. This is a brilliant idea! A trending hashtag is an awesome marketing strategy and Hess will have photos to share for days if only a fraction of customers actually upload photos and use the hashtag. The point is, they went out of their way to ask. They sent a simple email, gave clear instructions and made it easy for customers to join in on the holiday action.

Next time you want to promote a new product, an eBook or idea think about Hess Toy Truck and keep things simple. Start early, know your audience, make downloading or purchasing easy and remember to follow up in a social way!

 

 

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Work From Home Mom, Tip #22: Take Advantage of Nap Time

Work from home tips: Take advantage of naptime by HighleyDesigned, Mommy blogger and social media marketer

Ah… the sound of… quiet. As a mom to a little one this is a rare treat! My six month old can’t speak words yet but she has certainly found her voice.

I’ve learned that instead of stressing when it seems like the morning has been chaotic, sometimes it’s best to simply put work aside and make my baby girl #1 for a while. Maybe that’s an impromptu walk or reading some books – whatever keeps her happy. When work seems overwhelming it’s important to realize how lucky I am to be able to stay at home and have those little moments with Reagan.

Working from home requires serious time management. I don’t plan my day by the hour, I plan it by what Reagan is up to and how long things will keep her busy. The bouncer and the walker are usually good for a half hour so I can get some Facebook posts scheduled. A bottle might last for 10 minutes which is perfect for switching laundry over or vacuuming the living area. Do any moms actually have a set schedule? I am amazed at those who do! Don’t get me wrong, I know Reagan has a routine at this point – she eats twice before we start our day, again after her nap, she usually poops somewhere in the middle etc. and that’s good enough for me.

When nap time finally rolls around, I take full advantage of however long that may be. I try saving all of my tedious work for nap time – any writing, blogging, phone calls or post planning. Things that can be interrupted like designing new graphics or checking email can be done anytime. Nap time is for the important stuff.

I keep a serious to-do list and I try to prioritize things into categories. Things are either urgent / not urgent, or important / not important. The goal is to stay in the urgent and important categories and not to get stuck working on not urgent, not important items. For example, checking email feels urgent but it’s not – it’s important. Something urgent can be done first, like making a phone call or tackling something else that has an approaching deadline.

Some days nap time is cut short and as frustrating as it can be, I’ve learned to appreciate the time I get with my little one, because there will always be time for work.

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